Refund policy

Right of Withdrawal for the Mirroricles Online Shop at www.mirroricles.com

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item of your order. If the withdrawal period ends on a weekend or public holiday, it is extended to the next working day.

To exercise your right of withdrawal, you must inform us:
MIRRORICLES represented by Robin Maaß, Lambertsstr. 5, 50997 Cologne, Germany, Phone: 0177 6762672, Email: support@mirroricles.com

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.

You can also initiate a return or cancellation directly through your customer 

https://www.mirroricles.com/account/login

If you checked out using only a phone number (without an email address), you cannot access the customer account link above. In this case, please use the return link in your SMS order confirmation to initiate your return.

You may also cancel your order free of charge before it has been fulfilled (shipped). To do so, please use your customer account or contact us directly.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received notification of your withdrawal. The customer bears the return shipping costs.

Exclusions

The right of withdrawal does not apply to goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive (e.g. personalised or engraved items), to sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, or to goods which have been inseparably mixed with other goods after delivery.

Model Withdrawal Form

To: Mirroricles – Robin Maaß, Lambertsstr. 5, 50997 Cologne, Germany, Email: support@mirroricles.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as applicable.